Request Tracker 3.8
You can find more information on the speaker's site:
Request Tracker (RT) is an enterprise-grade ticketing system which enables a group of people to intelligently and efficiently manage tasks, issues, and requests submitted by a community of users.
RT 3.8 has been released this summer. It includes lots of new features while preserving the well-known architecture of RT. The most prominent ones are ticket bookmarks, dashboards, richtext email, charts of ticket relationships, email signatures and encryption. In addition to that
the visual style was overhauled completely and hundreds of bugs were fixed.
This talk gives an overview about installing RT 3.8 and upgrading from
RT 3.6 installations.
For practical purposes we are looking at using RT as public bugtracker
with Debian BTS as prototype and manipulating tickets and users through
the REST interface.